Ctrl+Alt to reveal fields not working - reporting issue

dudley
dudley
Community Member
in Windows

I have the "Hold Ctrl+Alt to toggle revealed fields" in Security checked. From time to time, it stops working; Ctrl+Alt does not reveal any fields.

The fix is simple - go back to Security, uncheck and immediately check the option. That always fixes the issue.

This issue has been around for some time. Running 1password 8.10.13 on Windows 11

1Password Version: 8.10.13
Extension Version: Not Provided
OS Version: Win 11
Browser: Chrome

Comments

  • ag_mike_d
    ag_mike_d

    Hello @dudley,

    I'm sorry for the troubles you are encountering with the option to "Hold Ctrl+Alt to toggle revealed fields" no longer working after some time.

    I while I understand this behaviour only happens from time to time and may not be easily reproducible, do you see this behaviour after restarting Windows in Safe Mode with Networking Enabled:

    If safe mode helps, have you noticed any pattern around when this stops working? For example, does it stop working after launching some other specific app? I'm wondering if something else on your device is taking control over the Ctrl + Alt shortcut and causing this behaviour. Can you check if you any other apps you regularly use that also have Ctrl + Alt enabled as a short?

    I'm looking forward to your reply.

  • dudley
    dudley
    Community Member

    Hello @ag_mike_d

    I am experiencing the issues right now. I am not running Windows in safe mode; I just restarted the PC so there are not that many apps running.

    Let me know if you want me to do any test - I am not going to fix it for now.

  • dudley
    dudley
    Community Member
    edited September 2023

    I ended several tasks in the Task manager that I thought could be catching Ctrl+Alt but it still does not toggle.

  • ag_mike_d
    ag_mike_d

    Hello @dudley,

    Thanks for your reply and sorry for the delay in response.

    I understand that you do not always experience this behaviour, but restarting Windows in Safe Mode is the best way to help determine if something is still running that may be causing these troubles:

    If this continues to be an issue, I'd like to ask you to create a diagnostics report from your Windows PC so the team can help investigate further:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    • A link to this thread: https://1password.community/discussion/142152/ctrl-alt-to-reveal-fields-not-working-reporting-issue
    • Your forum username: dudley

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks!

  • dudley
    dudley
    Community Member

    It appears this issue was fixed in 8.10.16 ON SEPTEMBER 18 2023

    "We’ve fixed an issue that could prevent the “Hold key to toggle revealed fields” option from working properly after 1Password was closed and reopened"

  • AliH1P
    AliH1P

    Hey @dudley, this issue was indeed fixed in a recent update 😁

    Let me know if there's anything else we can help with!

    Ali

This discussion has been closed.