recovering a deleted account

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Phila
Phila
Community Member
in Business and Teams

I deleted the user from 1password, but forgot to ask him to make a backup of his personal safe. How can i do this? I have his login, SECRET KEY. I need to restore it and make a backup

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

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  • ag_max
    ag_max
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    Hi @Phila,

    Our team will be happy to look into this. First, to avoid sharing your account information here, can you send an email to support+forum@1password.com from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

This discussion has been closed.