Universal autofill for Jumpcloud OTP is broken

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negibisky
negibisky
Community Member
edited September 2023 in 1Password in the Browser

Universal autofill missed 1 character in Jumpcloud OTP.

1Password Version: 1Password for Mac 8.10.15 (81015001)
Extension Version: Not Provided
OS Version: macOS 13.5.2 (22G91)
Browser: Not Provided

Comments

  • steph.giles
    steph.giles
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    Hey @negibisky,

    I'm sorry for the delay in getting back to you.

    I can see we have an internal issue filed for this website as you're right 1Password is having a hard time filling that OTP field.

    The behaviour you are seeing looks interesting though whereby only 1 character is missed. Can you let me know the steps you are taking to fill this field?

    ref: dev/core/core#19151

  • negibisky
    negibisky
    Community Member
    edited September 2023
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    Hi @steph.giles ,

    Thank you for following up on this.

    I need to login every day to work VPN, and it uses Jumpcloud as the authentication provider.

    So the first thing I do is start the Cisco VPN, then initiate the VPN connection. A pop up will appear to login JumpCloud. This is when I hit universal autofill shortcut and 1password will autofill username and password, OTP is where it hit a snag.

    The same issue would occur from browser login too if I use the universal autofill, but autofill by 1password browser extension works perfectly.

  • steph.giles
    steph.giles
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    Thank you for the additional detail @negibisky.

    I have added your report to the internal issue, I'm sorry for the disruption!

This discussion has been closed.