Unable to unlock test account after restoring a backup

Linus360
Linus360
Community Member
in Unlock with passkeys

Hi everyone,

in the last couple of days I had to restore my iPhone 2 times and I always restored a backup. After the 1Password app was restored I couldn’t unlock my test account with passkey saved in iCloud Keychain due to error “login failed.try again later or contact support”. The first time I thought was a coincidence and I deleted and created a new test account, but it happened again after another restore.

Is that normal?

1Password Version: 8.10.18
Extension Version: Not Provided
OS Version: iOS 17
Browser: Safari

Comments

  • jac.pd_1p
    jac.pd_1p

    Hi @Linus360

    Our development team are actively investigating this issue signing in after restoring from a backup. In the meantime, it seems that signing out and back in to your unlock with passkeys account should get everything working again as expected: Sign out of 1Password.

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