Can’t scan 2FA QR Code via Safari Extension
I am getting the following error message.
First I can’t read the full error message. Maybe you can change this in a future update or give me an option to read it later.
Furthermore the error appears each time.
I am using a Passkey for PayPal but want to add a 2FA aswell.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 17.0.1
Browser: Safari
Comments
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Hello @BKrnk! 👋
I'm sorry that you're running into an issue when using 1Password as your authenticator app for PayPal. So that I can better understand that situation can you please tell me the following:
- I see that you already have a 2FA one-time password saved for the item ("einmaliges Passwort"), are you replacing this one-time password with a new one-time password?
- If you zoom in on the QR scan before scanning in, do you still see the same error message?
- Are you able to setup 2FA for PayPal using 1Password in the browser on your desktop?
I look forward to hearing from you.
-Dave
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Hello @Dave_1P,
Vielen Dank für deine Antwort. Ich versuche deine Fragen möglichst präzise zu beantworten.
1.) I am replacing this 2FA or - as I noticed - your app is somehow creating an his code but not processing it OR PayPal have some errors
2.) does not work. Same error Message
3.) unfortunately not
Overall I am not sure if PayPal has a keyroll in this error constellation. As I am getting the error message setting up the 2FA constantly (not in the 1P extension - talking about an error on the PayPal website)
But I would like to know if you can improve the error message show in the extension in a proper way
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Hello @Dave_1P,
I try something else not that finally worked.
Instead of scanning the QR code via the extension I „peak & popped“ the QR code and saw that I open it (from the contextual menu) in 1Password. Then I was selecting my PayPal Account and now everything worked fine. Even non error message on PayPal website.
I would recommend to you that you should teach users about the option to „peak and pop“ QR codes to 1Password, cause I just found out by trying out and you might should tell users about this possibility
So I think that you app is showing an error scanning the QR code via the extensions but still adding it to my PayPal item - I was editing my item and found (really in the bottom of the item) that there was 6 different 2FA codes and timers.
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Good morning @Dave_1P I wanted to remember here again. I noticed that the error still seems to exist. Today I had a QR code scanned via the Safari extension, but I again got an error message small text at the bottom of the screen). However, what happened afterwards was that the two-factor code was stored in my account. So maybe this is just an incorrect assignment when translating the displayed text.
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Thank you for following up here. So that I can look into this further, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/706144/#Comment_706144
- Your forum username:
BKrnk - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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