Item Not Found - Error Message at Login

nathanexplosion
nathanexplosion
Community Member
in 1Password in the Browser

I get the following error when I log in to 1Password in Chrome. I just have to clear it and then everything is fine. It only happens during about half of my logins. Anyone know what is causing it?

The requested item was not found. The URL may be incorrect, or you may not have access to the item.
Error: Item not found.
Session: XQK7LQMEH5CGPHE6PYYQ3HGNOI
Time: 2023-09-26T06:10:15.685Z

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • BrendanR1P
    BrendanR1P

    Hi @nathanexplosion,

    I'm sorry to hear this error message is appearing for you. Would this error appear when you sign into your 1Password account via 1Password.com or when opening 1Password for your browser by clicking the icon in your browser toolbar?

    Thanks,
    Brendan

  • Kester.D_1P
    Kester.D_1P
    edited September 2023

    Hi @nathanexplosion , it sounds like you're following a link to a specific item which you no longer have access to or has been moved. This link might be saved in your bookmarks or it's being suggested from your browsing history. If you bookmark the URL below, you can use that bookmark to sign into 1Password.com and avoid accidentally visiting the URL for a specific item:

    https://start.1password.com/signin

This discussion has been closed.