Lost master password
I have my secret key but lost my master password. Can I reset without losing all my data?
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No, because your password is 1/2 of the combination of your data. The Secret Key is the other 1/2. Don't give up hope just yet. Please try the suggestions in this help topic. Even if the below is not fruitful, I would recommend contacting us via email. It may be that we can set up a new account, and this old one will remain in a frozen state, and you can keep trying any passwords. That will allow you to move forward but also not completely stop you. If you recall the password, you'll move that data to the new account and sign out of the old one.
Please email us using
support+forum@1password.com. Be sure to use the email address tied to the account in question.🤔 🔒 If you forgot your 1Password account password or you can't unlock the app
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Version 7.9.11 on macbook pro with Chrome
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Thanks for the reply. I see that my colleague replied to you via email on Monday, please continue the conversation there.
If you don't see my colleague's email then please check your Spam/Junk folder.
-Dave
ref: YLN-32186-586
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