Issues with 1Password in the browser since upgrading to macOS Sonoma 14.0

chupon
chupon
Community Member
edited October 2023 in 1Password in the Browser
  1. Browser extension keeps requiring master password quite often. It doesn't accept the fingerprint unlock. The main MacOS application is working normally.
  2. Performance is spotty. Sometimes it works as expected, other times it can take almost 5 seconds to open.

1Password Version: 1Password for Mac 8.10.16 (81016047)
Extension Version: 2.15.1
OS Version: macOS 14.0
Browser: Brave

Comments

  • chupon
    chupon
    Community Member

    Actually I timed it and it took almost 10 seconds. I have a video clip if it helps. Not sure how to upload as it it doesn't let me do those file extensions.

  • ag_tommy
    ag_tommy
    edited October 2023

    For your privacy please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. That will also get a direct line of communication going should we need logs and so forth.

  • chupon
    chupon
    Community Member

    Done

  • steph.giles
    steph.giles

    Thank you @chupon.

    Did you receive a Support ID number? If so can you share it here so I can locate your ticket and close the loop?

    Thanks!

  • chupon
    chupon
    Community Member

    WSU-86315-497

  • ag_tommy
    ag_tommy

    Thanks @chupon

    Since we have a direct line of communication going via email, let's continue it there.

    ref: WSU-86315-497

This discussion has been closed.