Issues with 1Password in the browser since upgrading to macOS Sonoma 14.0

chupon

1. Browser extension keeps requiring master password quite often. It doesn't accept the fingerprint unlock. The main MacOS application is working normally.
2. Performance is spotty. Sometimes it works as expected, other times it can take almost 5 seconds to open.

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1Password Version: 1Password for Mac 8.10.16 (81016047)
Extension Version: 2.15.1
OS Version: macOS 14.0
Browser: Brave

chupon

Actually I timed it and it took almost 10 seconds. I have a video clip if it helps. Not sure how to upload as it it doesn't let me do those file extensions.

ag_tommy

For your privacy please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question. That will also get a direct line of communication going should we need logs and so forth.

chupon

Done

steph.giles

Thank you @chupon.

Did you receive a Support ID number? If so can you share it here so I can locate your ticket and close the loop?

Thanks!

chupon

WSU-86315-497

ag_tommy

Thanks @chupon

Since we have a direct line of communication going via email, let's continue it there.

ref: WSU-86315-497