Unacceptable Outage Behavior - Unable to update/change password.

b3nw
b3nw
Community Member
in Windows

You are doing maintenance, fine - but the Windows app & Chrome plugin cannot be crippled. I am being forced to change/update a password on a website, I can't generate a password and save it because its "offline". This is ridiculous behavior, it should save locally, and sync when re-connected.

1Password Version: Windows 8.10.16
Extension Version: 21500107
OS Version: Windows 11 Pro Version 10.0.22621 Build 22621
Browser: Chrome 117.0.5938.150

Comments

  • ag_mike_d
    ag_mike_d

    Hello @b3nw,

    Thanks for your message and sorry for the troubles you are encountering.

    it should save locally, and sync when re-connected.

    This is how 1Password for Windows should work and you may be experiencing an issue the app being unable to connect. Are you seeing a red offline indicator in the 1Password for Windows app? If so, are there any messages associated with it when you hover over it?

    To help me better understand where you are seeing this offline status, I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply. When sending a screenshot, please be sure to redact any personal or private information:

    I'm looking forward to your reply.

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