How do I download a document from the linux app ?

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tonyd999
tonyd999
Community Member
in Linux

When clicking on the download button in the app it flashes blue , then nothing.
If I use the chrome app I can download the file

1Password Version: 8.10.16
Extension Version: 2.16
OS Version: KDE Neon
Browser: Chrome

Comments

  • klieber
    klieber
    Community Member
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    I've noticed in other parts of 1Password (e.g. generating a diagnostics file), 1Password provides no visual indication that anything has happened, yet the file does actually get generated. Check around in your home directory and use the find command, etc. to see if you can locate the file.

    For diagnostics files, 1Password puts those in ~/Desktop by default, at least on my system.

  • FrankyO1P
    FrankyO1P
    Options

    Hi @tonyd999,

    Thanks for bringing this to our attention. There are other users reporting a similar issue and I would love to investigate into this issue further.

    Could you send an email to support+linux@1Password.com?

    With your email please include:

    We'll look forward to hearing from you.

    Franky

  • tonyd999
    tonyd999
    Community Member
    Options

    running
    xdg-user-dirs-update
    fixed my problem

  • FrankyO1P
    FrankyO1P
    Options

    Hi @tonyd999,

    I'm glad to hear running the command xdg-user-dirs-update resolved the issue!

    If there's ever anything more we can do, please be sure to contact us - we're always here to help.

    Franky