Forum Discussion

tonyd999's avatar
tonyd999
New Contributor
3 years ago

How do I download a document from the linux app ?

When clicking on the download button in the app it flashes blue , then nothing.
If I use the chrome app I can download the file


1Password Version: 8.10.16
Extension Version: 2.16
OS Version: KDE Neon
Browser: Chrome

4 Replies

  • FrankyO1P's avatar
    FrankyO1P
    Icon for 1Password Team rank1Password Team

    Hi tonyd999,

    I'm glad to hear running the command xdg-user-dirs-update resolved the issue!

    If there's ever anything more we can do, please be sure to contact us - we're always here to help.

    Franky

  • FrankyO1P's avatar
    FrankyO1P
    Icon for 1Password Team rank1Password Team

    Hi tonyd999,

    Thanks for bringing this to our attention. There are other users reporting a similar issue and I would love to investigate into this issue further.

    Could you send an email to support+linux@1Password.com?

    With your email please include:

    We'll look forward to hearing from you.

    Franky

  • klieber's avatar
    klieber
    Occasional Contributor

    I've noticed in other parts of 1Password (e.g. generating a diagnostics file), 1Password provides no visual indication that anything has happened, yet the file does actually get generated. Check around in your home directory and use the find command, etc. to see if you can locate the file.

    For diagnostics files, 1Password puts those in ~/Desktop by default, at least on my system.