Brave browser - 1password extension always reporting account offline
Brave extension always reporting that the account is offline and "You won't be able to save changes until you are signed in and online"
I have no idea what I need to do, the extension worked initially and is working in all other browsers, MS edge, Firefox etc.., just on Brave it says that.
1Password Version: 1Password for Windows 8.10.16 (81016047)
Extension Version: 2.16.0
OS Version: Windows 11 22H2
Browser: Brave
Comments
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Hello @nmofonseca! 👋
I'm sorry that 1Password in Brave is reporting that it is offline. As cliche as it sounds, can you restart your Windows PC to see if that makes a difference? If it doesn't then I'd like to request some more information from your end in order to investigate further:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/?windows
Attach both files to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/142816/brave-browser-1password-extension-always-reporting-account-offline#latest
- Your forum username: nmofonseca
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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Hello @Dave_1P ,
My apologies for not coming back earlier to you.
Thank you for coming back to me so quickly.
I did try to restar earlier today and the extension was working fine.
I will check again tomorrow and confirm if it's okay or not.
Once again thank you so much
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Thank you for the update @nmofonseca.
I hope things are smooth sailing from here on but please let us know if there's anything else we can help with at all.
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