Passkey not available in PayPal

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LarryMcJ
LarryMcJ
Community Member
edited October 2023 in 1Password in the Browser

Though PayPal is identified in Watchtower as a Passkey candidate, going to my account in PayPal and attempting to create a Passkey results in the following screenshot. I'm using the most current version of 1Password for macOS and the Safari extension, as well as macOS Sonoma 14.0. Reading the FAQ referenced by the error message states that I should be able to do this with the versions of Safari and macOS I'm using. Any ideas?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P
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    Hello @LarryMcJ! 👋

    Thanks for reporting the issue. It looks like that error message appears whether 1Password for Safari is enabled or not so this is likely an issue that needs to be reported to PayPal itself.

    According to passkeys.directory, you can setup a passkey for PayPal by using Safari on a iOS device: Passkeys.directory

    -Dave

    ref: dev/core/core#23798

  • LarryMcJ
    LarryMcJ
    Community Member
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    Thanks @Dave_1P. I’ll create it on my iPhone.

  • steph.giles
    steph.giles
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    Thanks for getting back to us @LarryMcJ, let us know if there's anything else we can help with at all.