Setting up two-factor authentication for a 1Password account using a passkey
I added a passkey using my iphone by scanning a QR code and verifying with faceID. Now next time i login it asks me to insert the security key and not prompting me with a QR code to authenticate. How does that work here???
1Password Version: Latest
Extension Version: Not Provided
OS Version: MacOS latest
Browser: Chrome
Comments
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Hello @akramhus! 👋
I'm sorry that you're having trouble with passkeys. Are you trying to sign in to your 1Password account or a different website? To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:
Make sure that nothing sensitive is visible in the screenshot.
-Dave
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yes i am able to sign in using my authenticator code, but not the security key and here is a screen shot attached of what i am seeing when i try to login into the desktop app
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Thank you for the screenshot. It looks like you're being prompted for a physical security key in order to authenticate your 1Password account. Using a passkey instead of a physical security key for your 1Password account's two-factor authentication isn't supported. I recommend that you remove the passkey since it won't work:
- Use your authenticator app to log in to your 1Password account on 1Password.com (in the browser, not the app).
- Click your name in the top right and choose My Profile.
- Click More Actions > Manage Two-Factor Authentication.
- Remove the passkey that you saved.
- Remove the passkey from where you saved it as well.
Then, if you do have a physical security key like a YubiKey or Titan, you can add the security key using this guide: Use your security key as a second factor for your 1Password account
If you see a 1Password prompt appear offering to save a passkey then please press the security key icon in the prompt to use your physical security key instead:
Let me know if you have any questions.
-Dave
ref: dev/web/support.1password.com#4162
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