Hi, can someone help me as to how I can use 1Password to create a password for my bank account which requires an account number, pin number and password to log in? PS I cannot find the version I am using. 1Password Version: Not Provided Extension Version: 2.16.1 OS Version: Windows 11 Browser: Edge

Hey Rusty666, thanks for reaching out. If you're updating an existing password, you can find some helpful steps here: Use the password generator to change and strengthen your passwords Regarding your PIN number, you can manually add it using 1Password for Windows: Open 1Password for Windows. Navigate to your bank account item. Select Edit > add more. You can add the PIN as a Password field and rename it to PIN, that way it remains hidden. Save! Let me know if this helps or if you have any questions. Ali

Thanks Ali for your quick reply and apologies for my slack reply. My Edit screen is slightly different to yours: I choose Edit, New Field, Password but I can only add a label (PIN) or enter a PIN number but not both. Any suggestions? Also, can you tell me how to find my version of 1Password that I am using?

Hey Rusty666, thanks for getting back to us. It sounds like you may be using the 1Password.com web interface rather than the desktop application. You can download and install the latest version of 1Password for Windows from here: Download 1Password for Windows To check the version of 1Password that you're using, you can follow the steps here: Find the version numbers for 1Password and your operating system Let me know how that goes or if you have any further questions. Ali

Thanks Ali. I've downloaded the desktop application and added a field called Security Number. When I attempt to log onto my bank account 1Password fills all three fields but I get the error message "One or more of the input details are invalid". However, when I copy and paste the password from 1Password into the bank logon screen in the Password section I successfully login! This makes no sense at all to me. Any idea what is happening?

Hello again Rusty666, It sounds as though 1Password is not correctly filling one of those fields. For your banking website, do you have the ability to reveal the contents filled by 1Password to determine which field is invalid? If not, could you try following the steps below to manually fill each of the three fields with your credentials and save this a new log in item? Then refresh the page and try filling this new item? * Get to know 1Password in your browser - Save your passwords If you are still having troubles with 1Password filling all of these three fields, could you provide the URL for your bank login page, so we can try creating a test for this page? I'm looking forward to your reply.

Creating bank account password | 1Password Community

Rusty666
New Contributor
2 years ago
Hi Steph, any solution to using 1Password for our St George bank account?
Rusty666
New Contributor
2 years ago
On a related matter, 1Password is not available when I try to login in to our St George account. When I log onto
steph_giles
1Password Team
2 years ago
No need to apologise Rusty666, thank you for your patience!
Rusty666
New Contributor
2 years ago
My apologies for the late reply Steph. Early last week I had difficulties logging onto our St George account but it miraculously reverted back to normal after about 3/4 days. I’m hopeful of a solution to logging on via our iPad and PC.
steph_giles
1Password Team
2 years ago
Hey Rusty666,

I'm afraid I don't have any updates to share on this issue at this time. The issue we have filed was in regards to filling using 1Password in your browser. Can you describe the behaviour you are seeing on your phone? Are you referring to signing in to the app?
Rusty666
New Contributor
2 years ago
Hi Steph, any breakthrough over the past couple of weeks on the issue I’m having with 1Password not logging into my St George bank account? It’s getting a bit more tedious now as I’m required to enter three fields on my phone now instead of the previous one. Cheers, Russ
steph_giles
1Password Team
2 years ago
You're welcome Rusty666, have a great weekend!
Rusty666
New Contributor
2 years ago
Thanks for the feedback Steph.
steph_giles
1Password Team
2 years ago
You're welcome Rusty666.

It seems to replace the characters randomly, I couldn't find a pattern in my testing,

You should be able to use either the web interface or your 1Password app, let us know if you have any more questions!
Rusty666
New Contributor
2 years ago
Thanks Steph for the quick reply and hopefully the development team can come up with a solution. Previously when I unsuccessfully created an item for the St George bank the logo for St George replaced the ‘$’ logo but this time the ‘$’ logo was not replaced - I’m not sure whether this is significant. Does it make any difference if I use the web interface rather than the desktop application?

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