reveal password on signin

lynnhuntsinger
lynnhuntsinger
Community Member
edited December 2023 in 1Password in the Browser

my 1password8 on Mac no longer reveals my password when I am trying to sign in to 1password. I want it to. What should I do?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @lynnhuntsinger! 👋

    I'm sorry that you're having trouble revealing your password. Do you see the reveal button to the right of the password field? It should look like this:

    image

    If you don't see the reveal button then can you post a screenshot of what you do see? Please make sure that nothing sensitive is visible in the screenshot.

    -Dave

  • lynnhuntsinger
    lynnhuntsinger
    Community Member
    edited November 2023

    The eyeball is there, and when I click on it it disappears, but nothing is revealed. And I really like that feature. It works on all my passwords, but not signing in to 1Password. I was wondering if that was a security thing. You make a complicated password that you can remember, but then you make mistakes because it is so complicated. So in this case my temptation is to make a simple password, and that defeats the purpose.

    Thanks so much for your response, it's nice. Lynn

  • Dave_1P
    Dave_1P

    @lynnhuntsinger

    Thanks for the reply. The reveal function should be working and I'd like to investigate further to see what might be going wrong on your Mac.

    Can you type something random into the password field (that is not your password) and then click the reveal icon. Then, to help me better understand the situation, I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

    Again: please make sure that what you type into the password field is random gibberish and not your password. Never post your password to the forum.

    -Dave

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  • lynnhuntsinger
    lynnhuntsinger
    Community Member


    I made you a movie but it does not go here. These two show what it looked like before I put anything in, and what it looked like after I put a random set of letters in and clicked the eyeball. The eyeball just disappears.

  • EvonG1P
    EvonG1P

    Hello @lynnhuntsinger, thank you for taking the time and sharing a screenshot.

    I can confirm that there is a known issue when trying to reveal the password in 1Password for Safari. I apologize for any interruption in your workflow caused by this. I've gone ahead and added you as an affected user to our internal reporting.

    In the meantime, if you also use the 1Password desktop app, 1Password for Safari should be sharing the lock state with the 1Password desktop app. I'd suggest unlocking 1Password there first so you can reveal your password and then 1Password in Safari should be unlocked too.

    I hope that helps!

    ref:#21199

This discussion has been closed.