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juju
juju
Community Member
in Memberships

Signing in on Google Chrome, no issue but if I try on Microsoft Edge, does not recognize my password. I did forget my password, so went to support and deleted my account and then started again using another email. Is it possible that the browser is still seeing the old account and so passwords not matching. Please advise what I can do? Also tried to sign for the auto fill extension and does not recognize password there either. HELP!!!!

1Password Version: 8
Extension Version: Not Provided
OS Version: Windows
Browser: Chrome and Microsoft edge

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  • ag_josephine
    ag_josephine
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    Hi @juju,

    We will be happy to help you with this - to avoid sharing your account information here, can you send us an email to support@1password.com/support+forum@agilebits.com from your account's registered email address so we can continue the conversation there.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • jwflute1
    jwflute1
    Community Member
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    for some reason my 1password is not working properly. when I type: Command \ - nothing happens. What is the new secret way that I am able to use this program which is becoming UNUSABLE.
    THANK YOU

  • ag_tommy
    ag_tommy
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    @jwflute1

    Which version of 1Password are you using? Do you have 1Password in the browser installed? Which browser do you use? Which region is your keyboard using? There is an open issue where some folks cannot fill due to a known issue.