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Issues importing from Lastpass

Geronimo25
Geronimo25
Community Member
edited November 20 in Memberships

I just signed up for a trial. When I try to import my passwords from LastPass my Authentication fails. When I use the same credentials to log into LastPass it works perfectly. Customer Support links on the 1Password website only lead to documents that don't offer any help and this forum, which is full of pleas for help from frustrated users with the same problem. 1Password has competition. Tell me why I shouldn't turn to one of them.


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Comments

  • Geronimo25
    Geronimo25
    Community Member

    How can I cancel my trial subscription?


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  • Hello @Geronimo25! 👋

    I'm sorry that you ran into trouble when importing your items from LastPass. Contacting our support team over on the email side is the best way to receive dedicated support as quickly as possible. You can always reach the team by sending an email to [email protected]

    Regarding the LastPass issue please see the following guide on how to import your items: Move your data from LastPass to 1Password in the desktop app

    If the steps in that guide don't work then the support team can help further with the import or with cancelling your account if you wish. I see that you're already discussing the situation via email, since we have a communications channel open I'm closing this thread.

    -Dave

    ref: BWM-46668-413

This discussion has been closed.