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Wrong Tax Rate for Subscription

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Eluder99
Eluder99
Community Member
edited November 2023 in Memberships

Renewal is coming up soon and since I am not going through gift cards this year (no discounts 😔), I’ve added my CC to my account. With that in mind, since the billing/payment form doesn’t allow the 4 digit extension for US zip codes, I’m being charged a higher than what should be for my tax zone. (10.5% vs 7.9%). Can someone from agile bits advise how I can get this sorted out?

Thanks.


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Comments

  • Dave_1P
    edited November 2023
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    Hello @Eluder99! 👋

    Our billing team would be happy to help you with this. Please send an email to support+forum@1Password.com so that the team can take a look at your account. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave

  • Eluder99
    Eluder99
    Community Member
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    Thanks @Dave_1P, the ID is BYN-76139-243.

  • @Eluder99

    Thank you for posting the Support ID. I see that my colleague has already sent you a reply, please continue the conversation there. 🙂

    -Dave

    ref: BYN-76139-243

This discussion has been closed.