2 Factor Authentication Issue with Google Authenticator and 1Password Login Across Devices

pangeng

I am encountering a login issue that I realized today while using the Google Authenticator app for 1Password.com. Despite my devices being correctly synchronized with the internet and set to the same time zone, I continually receive an "Incorrect authentication code" error with a prompt to check the date and time settings on my device.

Here is a brief overview of my setup:

Google Authenticator on iOS 16
1Password on Windows 10 (PC)
1Password on MacBook macOS 11
All apps are laste version. All OSs are latest update based on indicated major version above.
All these devices are in sync with the internet, set to the correct zone, and operating simultaneously.

As a result of this issue, I am currently unable to log into my 1Password account. This is quite problematic as it hinders my access to important information. Any assistance or guidance on how to resolve this issue would be greatly appreciated.

Thank you for your attention to this matter.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

pangeng

no one know the solution?

Dave_1P

Hello @pangeng! 👋

I'm sorry that you ran into an issue with two-factor authentication. I see that our security team is helping you via email, please continue the conversation there.

To prevent duplication of effort, I'm closing this thread. 🙂

-Dave

ref: NDV-89127-338