Can't use Passkeys with Arc Browser

Shruggie

Whenever I try to create a Passkey in Arc, I get this message:

I've tried disabling all other extensions, but that had no effect.

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1Password Version: 8.10.20
Extension Version: 2.17.1
OS Version: MacOS 14.1.1
Browser: Arc

Dave_1P

Hello @Shruggie! 👋

I'm sorry that you're running into an issue with saving passkeys in Arc. I've just tested and I'm not seeing the same issue, can you confirm that you're running Arc version 1.19.1?

Is this happening on a specific website or on any website where you try to save a passkey? If it's happening on a specific website then can you try to save a passkey for that website using 1Password in a different browser to see if that works?

I look forward to hearing from you.

-Dave

Shruggie

1.19.1 is correct. Sorry, after putting in the three previous version numbers, that really should have occured to me ;p

It happens on all passkey websites, including passkeys.io.

I hadn't tested on any other browsers, but it looks like Safari has the same problem.

steph.giles

Hey @Shruggie,

Thank you for getting back to us.

Can you recreate the behaviour you are seeing and send over the extensions console log so we can take a closer look at what is happening? Here's how: https://support.1password.com/cs/extension-console-log/

Please attach it to an email to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Shruggie

OK.
This is my support Id: [#RRK-34138-373]

Dave_1P

@Shruggie

Thank you for posting the Support ID. The team will review the console log and get back to you as soon as possible via email. Please continue the conversation there.

-Dave