TD App - new and broken (again)

sapuglha
sapuglha
Community Member
in Android

The new TD app stopped working with 1Password, apparently again after I checked the history of conversations here.

When tapping either the username or password fields, I can't see the suggestion from 1Password above the keyboard anymore.

I tried calling TD, but all they could say was for me to try and reset the password, thinking that I couldn't login. :-(

1Password Version: 8.10.20
Extension Version: Not Provided
OS Version: Android 14
Browser: Not Provided

Comments

  • sapuglha
    sapuglha
    Community Member

    I was previously using 1Password 7.x when I first noticed the issue. I finally decided to install the 8.x to see if that would workaround the app issue, but that also didn't work.

  • ag_audrey
    ag_audrey
    1Password Alumni

    @sapuglha, thank you for contacting us. I'm sorry 1Password is not filling in the TD app of your Android device.

    I've downloaded and tested the TD app and confirm I am not able to fill as expected either. We've had other users report that a couple different workarounds worked for them:

    • Can you try long pressing on the username or password field to see if you are able to manually trigger the Autofill prompt?
    • If that doesn't work, can you navigate to the 1Password for Android app > Top right account icon > Settings > Autofill > Display Autofill prompts > Set to Below the fields they relate to?

    Let me know how that goes!

  • sapuglha
    sapuglha
    Community Member

    @ag_audrey Unfortunately none of the options worked.

  • sapuglha
    sapuglha
    Community Member

    Do you have any update here? I keep trying to check for app updates on both TD and 1Password, and while using the latest app version for both, the issue still persists.

  • ag_audrey
    ag_audrey
    1Password Alumni

    @sapuglha, I'm sorry the workarounds did not work. I will pass your report and feedback along to our development team who are consistently working on improving the filling experience.

  • chizu
    chizu
    Community Member

    Hi!
    Any update on the TD App for Android?
    I love 1password and it works for just about every other app, but for the TD App I still have to copy and paste passwords instead of using the more secure autofill.
    Thanks very much!

  • Dave_1P
    Dave_1P

    @chizu

    It looks like filling into the TD Bank app has worked recently for some folks. If it's still not working for you then can you make sure that you're using the latest version of the TD Bank app, 1Password, and Android? If you still see the issue then can you post what versions you're running so that I can pass this along to the team?

    I look forward to hearing from you.

    -Dave

    ref: dev/core/core#16229

  • chizu
    chizu
    Community Member

    Thank you for the response!
    I just tried now with the latest versions of TD / 1Password (24.04.1 and 7.9.4) and still get the "Contents can't be autofilled" message.
    On a Samsung S10+ on Android 12

    It's not the end of the world by any means, but I'm always nervous when I have to put a bank password in my clipboard to paste somewhere.

    Actually, the Tangerine banking app has the same problem (4.38.0), but unlike the TD App that one never worked. (Off topic for this thread I know.)