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Account Frozen

technofunky
technofunky
Community Member
edited December 2023 in Memberships

Hi,

I have an yearly subscription through Apple Store, the renewal was supposed to happen on Dec 1, it has completed successfully, I have even got an email from Apple Store of the successful purchase, however 1Password account is showing status as Account Frozen, all the apps, browsers extensions auto fill also show the same error message "Account Frozen".

My subscription has already renewed and also showing an Expiry date of Dec 1, 2024 in the apple store.

Please help me.

1Password Version: 1Password for Windows 8.10.22 (81022021)
Extension Version: Not Provided
OS Version: Windows 11
Browser: Firefox

Comments

  • ag_tommy
    ag_tommy

    @technofunky

    We don't discuss account details in the forum for your privacy. However, you're always welcome to reach out to our billing team. They're ready to answer any questions you may have. Please use support+billing@1password.com to do so. Please send the email from the email address you've used to create your 1Password account.

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