Google Sign in with 1password passkey does not open 1password passkey auth

gregan8
gregan8
Community Member
edited December 2023 in 1Password in the Browser

Have tried on multiple computers and browsers, but google authentication with a 1password saved passkey doesn't open the 1pw prompt.

Very frustrating that I can create 1password passkeys in google, but not authenticate and sign in.


1Password Version: 1Password for Mac 8.10.20 (81020036)
Extension Version: 2.17.1 & 2.18.1
OS Version: Sonoma 14.1.2
Browser: Chrome Version 119.0.6045.199

Comments

  • Hey @gregan8,

    Can you let me know if you are only experiencing trouble when signing in to your Google account with a passkey or do you experience this on all websites where passkeys are supported?

    When you go to accounts.google.com and enter your email address to sign in, if you click 'Try another way' beneath the password field are you able to use your passkey to sign in here?

  • gregan8
    gregan8
    Community Member

    @steph.giles - this is only a Google issue from what I can tell - it seems to work on all other sites.

    Although, I just tried it on a different passkey google account and the 1password appropriately popped up. So one of them correctly opens 1password, one does not.

  • gregan8
    gregan8
    Community Member

    Interestingly, we experienced a similar issue on a different website.

    Someone had created a passkey on 1pw 7, and I was using 1pw8 and it wouldn't pop up. So we deleted the 1pw7 created passkey and created a new one via 1pw8 and it worked.

    Unforunately we tried the same thing on google and that doesnt have the same results.

This discussion has been closed.