Two Factor Authentication Not Working

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3rdforce
3rdforce
Community Member
in Mac

I am using the 1Pswd extension (2.15.1) in Firefox (120.0.1). I have two factor authentication set up on my Proton email account and recently I have started having problems and can't access my emails. I am getting an error message that the authentication code is incorrect. Please help

1Password Version: Mac 8.10.20
Extension Version: 2.15.1
OS Version: Monterey 12.7.1
Browser: Firefox 120.0.1

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  • Dave_1P
    Dave_1P
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    Hello @3rdforce! 👋

    I'm sorry that you're having trouble logging into your email account. Are you using 1Password as your authenticator app for two-factor authentication or another app?

    If you're using 1Password then can you make sure that the time on your devices is accurate. If your time is even a little off it can cause problems with the one-time password that is generated. To check the date and time settings on all your devices, visit this website on each of your devices and make sure the time matches:

    https://time.is

    If the date and time on a device doesn’t match, you can adjust it:

    Then try to enter your one-time password into Proton's website again. If that still doesn't work then can you tell me if you were able to use the one-time password generated by 1Password before? Or is this the first time that you're trying to use it?

    -Dave

  • 3rdforce
    3rdforce
    Community Member
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    Thank you for your response. Of course, after I sent in my request, it started working again. I have been using two factor for some time now and this issue just cropped up. I set the Mac time and date for automatic. However, I am not a big fan of location services, so I did not set the time zone to automatic. If I have any issues in the future with two factor, I will check that first. Thanks again for your assistance.

  • Dave_1P
    Dave_1P
    Options

    I'm happy that everything is working again. 🙂

    -Dave