First time login no longer stays in browser, it switches to app

CyberSavage
CyberSavage
Community Member
in 1Password in the Browser

The first time I log into 1password after being locked from my edge browser, it used to automatically carry me straight back to the web browser login page on edge. Lately, however, for some unknown reason now when I log in it opens the app and stays on/in the app instead of switching back to the login page on my browser. How do I revert back to the old way so after I login to 1Password it takes me straight back to edge and on the login page for the site I wanted to log into in the first place?

1Password Version: 8.10.20
Extension Version: 2.18.0
OS Version: Windows 11
Browser: Edge

Comments

  • steph.giles
    steph.giles

    Hey @CyberSavage,

    I'm having a hard time replicating the behaviour you are describing. Can you let me know the steps you are taking to unlock 1Password in Edge? Are you clicking on the 1Password icon in your browser toolbar or using a keyboard shortcut?

    If you open and unlock your 1Password desktop app first and then open your browser do things work as you'd expect?

  • CyberSavage
    CyberSavage
    Community Member

    I don’t know what happened to fix the issue, but now it’s working like I want it to.

    Here’s is what was happening:

    I’ll be on a website’s sign in page in edge and want to enter a user name and password to gain access to a site. (for example https://www.capitalone.com)

    I click in the username box and there is a “use 1Password” prompt with the 1Password locked icon.

    I click the 1Password icon and my computer opens up to the 1Password app’s enter your password prompt.

    I enter my password and press the right arrow icon to unlock 1Password.

    I want it to go back to the original web page’s sign in page (ex. Capitolone.com) and simply click in the username and password block and have 1Password autofill the information.

    What is happening, however, is instead of going back to the original sign in page (example – capitolone.com) it opens up 1Password app on my computer and I have to manually minimize that window to go to the original website login page.

    Yes, it works as expected when opening and logging into the app first.

  • steph.giles
    steph.giles

    Hey @CyberSavage,

    Thank you for getting back to me with this detail. Please let us know if you experience any more strnge behaviour and we can investigate this further.

    I'm sorry for the disruption!

This discussion has been closed.