Windows App Breaking regularly
Hi All, We've just setup 1Password for almost all of our clients and have been having major issues getting the Windows app to consistently launch.
All of the affected machines are Windows, we push MSI because users do not have admin rights and most of the clients use unlock with AAD or Okta. Every ticket we open support wants logs and they all have some version of this in the files:
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Fatal error in , line 0
Version mismatch between V8 binary and snapshot.
V8 binary version: 11.8.172.17-electron.0
Snapshot version: .189.20-electron.0
The snapshot consists of 595812 bytes and contains 3 context(s).
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FailureMessage Object: 00000093A7DFEAD0
The fix is to uninstall and reinstall but as you know that requires going through the trust process again and it is incredibly disruptive to both our support staff and our clients. Does anyone know why this is happening and have any advice on how to make it stop?
1Password Version: 8
Extension Version: Not Provided
OS Version: Windows
Browser: Chrome + Edge
Comments
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Hi @MichelleC,
Sorry to hear about the trouble. When you have a chance, can you share the latest ticket number in your next reply? From there we can help get the conversation started up and again so our technical team can troubleshoot further via email.
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DRZ-89191-129 - Sure thing! Here it is.
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