Safari Extension - Have to enter password every time I open the browser

bodean

This extension has been pure junk for the last year, and continues to get worse with each update.

Now, latest version, if I minimize or even close Chrome or Safari on my Mac, and re open , the extension shows a lock symbol and I have to reenter the password to access it (even if 1password app on mac is open). There should be an option to NOT lock the safari extension or chrome extension!

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1Password Version: 8.10.22
Extension Version: 2.18.0
OS Version: Sonoma 14.2
Browser: Not Provided

Dave_1P

Hello @bodean! 👋

I'm sorry that 1Password in the browser is locking when you close your browser, even if the 1Password app remains open. As a first step, can you try the following:

1. Close all open web browsers.
2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
3. Double-click on 1Password from your Mac's Applications folder.
4. Open your web browser.

If that doesn't fix the issue then can you open Safari, right-click on the 1Password icon in Safari's toolbar, click Settings, and tell me if "Integrate this extension with the 1Password desktop app" is turned on and has a green icon under it? Can you check the same location in Chrome?

-Dave

bodean

So far so good, will continue to monitor the next few hours.

steph.giles

Thank you for the update @bodean, let us know if there's anything else we can help with at all.