Choose one the two 2FA methods

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segasai
segasai
Community Member
edited December 2023 in 1Password in the Browser

Hi,

My 1password is protected by 2FA. It has yubikey and google authenticator registered. I am trying to login into 1password on a new browser. Since I am accessing the machine remotely I can't use the yubikey, and I was hoping that I can just use the google authenticator, but when I try to login it just asks me for the yubikey and there doesn't seem to be a way to chose another 2fa method (even if I cancel the popup asking for the yubikey it still shows "Plug in your security key and activate it now").

Is there way to chose the second 2FA method ?

Thank you,
Sergey

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P
    Options

    Hello @segasai! 👋

    I'm sorry that you're having trouble authenticating your 1Password account. So that I can better understand the situation can you please tell me the following:

    1. Are you signing into 1Password.com? Or the browser extension?
    2. What browser and what device are you using?
    3. Can you post a screenshot of what you see when you try to sign in?

    I look forward to hearing from you.

    -Dave