Choose one the two 2FA methods

segasai
segasai
Community Member
edited December 2023 in 1Password in the Browser

Hi,

My 1password is protected by 2FA. It has yubikey and google authenticator registered. I am trying to login into 1password on a new browser. Since I am accessing the machine remotely I can't use the yubikey, and I was hoping that I can just use the google authenticator, but when I try to login it just asks me for the yubikey and there doesn't seem to be a way to chose another 2fa method (even if I cancel the popup asking for the yubikey it still shows "Plug in your security key and activate it now").

Is there way to chose the second 2FA method ?

Thank you,
Sergey

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • Dave_1P
    Dave_1P

    Hello @segasai! 👋

    I'm sorry that you're having trouble authenticating your 1Password account. So that I can better understand the situation can you please tell me the following:

    1. Are you signing into 1Password.com? Or the browser extension?
    2. What browser and what device are you using?
    3. Can you post a screenshot of what you see when you try to sign in?

    I look forward to hearing from you.

    -Dave

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