set up code does not work in Google pixel tablet

Giuseppe123
Giuseppe123
Community Member
edited December 2023 in Android

I logged in my account in Windows 10. I generated a set up code for my new Google Pixel Tablet. Used the Camera to scan it. It takes me to enter account details where i have to fill out everything including the secret code

1Password Version:_1Password for Windows 8.10.22 (81022040)
_Extension Version: Not Provided
OS Version:_Windows 10
_Browser: Not Provided

Comments

  • ag_audrey
    ag_audrey
    1Password Alumni

    Hey @Giuseppe123, I'm sorry to see the Setup Code did not perform as expected. Can you clarify how you generated the Setup Code on your Google tablet?

  • Giuseppe123
    Giuseppe123
    Community Member

    In 1Password app I used : Set Up Another Device.
    I resolved the issue in the Pixel Tablet by starting from scratch and entering my secret key.

  • BrendanR1P
    BrendanR1P

    Hi @Giuseppe123,

    Thanks for letting us know you resolved the issue by starting from scratch and entering your secret key.

    Scanning the setup code on another device should lead to your account being added to the app automatically with you only needing to enter your account password to complete the sign in.

    As this didn't occur for you, if you'd like us to investigate this further, please let us know here and I'll provide the next steps to allow us to troubleshoot this further.

    Thanks,
    -- Brendan

This discussion has been closed.