No secret key or emergency kit

blochgirl
blochgirl
Community Member
in Families

I bought this product last year but never used it. I am finally trying to log in, but I don't think I ever got the Emergency Kit or if I did, it is lost. I assume I should start over since I don't have anything saved. Do I deactivate the account?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 8.10.23
Browser: Not Provided

Comments

  • ag_tommy
    ag_tommy

    @blochgirl

    To avoid sharing your account information here, can you email us using support@1password.com from your account's registered email address so we can continue the conversation there? We can then help you get going using a new account.

    Ultimately, yes, you're on the right track with your current account, and the team can help with instructions on that, too. The Emergency Kit is downloaded immediately after account creation. Please make sure to save it.

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