Feedback regarding how 1Password moves items between vaults
I know that this has been discussed, but I can't not comment: Today I discovered a large number of account records in my Windows client's Recently Deleted folder. I know now that they were records that I had recently updated in that client, then moved to a different vault. Because now I know that the Move function does a copy + delete, leaving duplicate files in the trash.
Before I knew any of that, my reaction was to have a heart attack. Because I thought that I had accidentally deleted these records. Or that another family member had deleted them. Or that some malfunction or hack had deleted them.
Other forum threads make it clear that product managers are backstopping the Move function to avert data losses that might cause real heart attacks. Today that really backfired on me. Because I no longer trust the 1Password app to do what it says it's going to do.
I'm still processing what that implies. But I'll suggest that if the Move function is going to do a copy + delete that results in duplicate files for the user to stumble onto, you could maybe reveal those two steps to the user somehow:
- Maybe show a progress bar with both actions distinguished as they're executed.
- Maybe display a "Done now" dialog box that tells what happened to the files.
- Maybe label the items in the Recently Deleted folder as remnants of a move. Or put them in a subfolder with an appropriate name.
1Password Version: 8.10.23 (81023003)
Extension Version: NA
OS Version: Win10
Browser: NA
Comments
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Hello @dbarnesmsp,
Thanks for your feedback about the process of moving items to another vault. I'm sorry for any alarm this has caused.
For others that may not be aware, I think your suggestions could go a long way to help others better understand the process during a move of an item. I've passed your feedback along to the appropriate teams for review and consideration.
If you have any other suggestions, just let us know!
ref: dev/web/support.1password.com#4274
ref: 377273770 -
Hello again,
I hope all is well. For others that come across this thread, it was brought to my attention that the Move or copy items guide includes a callout near the top of the article about the copy and deletion of an item when it's moved to another vault:
When you move an item, it’s copied to the destination vault, then deleted from the original vault. If you want to permanently delete the original copy of the item, learn how to permanently delete items.
I hope these details help answer any questions about those items appearing in the recently deleted folder after an item move, but we'll be happy to help should anyone need further assistance!
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