How to restore a family members access?

Ingebelle
Ingebelle
Community Member
in Families

I invited a brother to a vault but he has forgotten his secret key. I CANNOT find anywhere in 1Password 8, how to see the list that contains "PEOPLE" as per the instructions to restore a family member's access. Am I not the manager??? Do I have an individual account or a family account. I vaguely remember inviting 2 family members years ago. I have clicked on every menu, drop-down, but cannot see the same screen as seen in the instructions.
Help!

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Comments

  • ag_tommy
    ag_tommy
    edited January 13

    @Ingebelle

    The option for recovery is only available on 1Password.com. You'd need to login there to help with account recovery. I don't have access to account details here in the community, but you can likely login to 1Password.com and then see if you see the option to invite others. If so, you have a family membership. If you do, and if you have access to billing details, then you'd be a family organizer.

  • Ingebelle
    Ingebelle
    Community Member

    Thanks Tom. I do not have a family membership. Do you know how I can change my membership to family?

  • GreyM1P
    GreyM1P

    @Ingebelle

    You can change your account type by following the steps shown here:

    ☞ Change your 1Password account type

    If you need any support in doing so, send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

    — Grey

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