Signing back into the Community for the first time? You'll need to reset your password to access your account. Find out more.
Forum Discussion
Extension not working in Safari
Safari 16.6 with OS 13.6.3. I have removed and reinstalled 1Password for Safari and quit and restarted Safari.
It simply isn't working. when I click on the menu bar icon i get the "oops" message. The extension is installed and is active. I can right-click on the menu bar icon for settings etc. but if I simply click on it I get oops.
At first it was showing on sites in the proper fields, now after reinstallation it doesn't even show in forms.
1Password Version: 8.10.23
Extension Version: 2.19.0
OS Version: macOS 13.6.3
Browser: Safari 16.6
- 1P_Dave
Moderator
Hello @"kongjie@mac.com"! 👋
I'm sorry that you're seeing an error message when using 1Password for Safari. As a first step, can you completely clear Safari's history and cache:
- Open Safari.
- Click Safari next to the  in the menu bar.
- Click Clear History.
- Choose Clear "All History".
- Click Clear History.
Then completely close Safari and then re-open Safari. Do you still see the same error message? If you do then let me know and I can help further. 🙂
-Dave
Thanks, Dave, it is working fine. I thought that might help, but I hoped to save my history. Oh well.
steph_giles1Password Team
Apologies for the disruption @"kongjie@mac.com".
Please let us know if there is anything else we can help with at all.
