Extension not working in Safari
Safari 16.6 with OS 13.6.3. I have removed and reinstalled 1Password for Safari and quit and restarted Safari.
It simply isn't working. when I click on the menu bar icon i get the "oops" message. The extension is installed and is active. I can right-click on the menu bar icon for settings etc. but if I simply click on it I get oops.
At first it was showing on sites in the proper fields, now after reinstallation it doesn't even show in forms.
1Password Version: 8.10.23
Extension Version: 2.19.0
OS Version: macOS 13.6.3
Browser: Safari 16.6
Comments
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Hello @kongjie@mac.com! 👋
I'm sorry that you're seeing an error message when using 1Password for Safari. As a first step, can you completely clear Safari's history and cache:
- Open Safari.
- Click Safari next to the in the menu bar.
- Click Clear History.
- Choose Clear "All History".
- Click Clear History.
Then completely close Safari and then re-open Safari. Do you still see the same error message? If you do then let me know and I can help further. 🙂
-Dave
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Thanks, Dave, it is working fine. I thought that might help, but I hoped to save my history. Oh well.
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Apologies for the disruption @kongjie@mac.com.
Please let us know if there is anything else we can help with at all.
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