I get an error from 1Password " Something went wrong" every time I start Chrome
This happen only when I start the computer after shutting down. After I log in to 1password everything is OK.
1Password Version: 8.10.23
Extension Version: 2.19.0
OS Version: windows 10
Browser: Chrome
Comments
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Hello @Giuseppe123! 👋
I'm sorry that you're seeing an error message when using 1Password in the browser. Have you already tried the suggestions in the prompt? If you haven't then please try the following:
If that still doesn't work then please uninstall and reinstall 1Password in the browser:
Let me know if you still see the same message after trying these steps. 🙂
-Dave
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Yes, I have done that twice.
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I'm sorry that the steps didn't resolve the issue. The next time that you see the message, please send in the followings logs so that I can investigate further:
- The extension console log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Attach both files to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/144051/i-get-an-error-from-1password-something-went-wrong-every-time-i-start-chrome
- Your forum username: Giuseppe123
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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