I get an error from 1Password " Something went wrong" every time I start Chrome

Giuseppe123

I'm sorry that the steps didn't resolve the issue. The next time that you see the message, please send in the followings logs so that I can investigate further:

• The extension console log: https://support.1password.com/cs/extension-console-log/
• A diagnostics report: https://support.1password.com/diagnostics/

Attach both files to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144051/i-get-an-error-from-1password-something-went-wrong-every-time-i-start-chrome
• Your forum username: Giuseppe123
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave

Yes, I have done that twice.

Hello Giuseppe123! 👋

I'm sorry that you're seeing an error message when using 1Password in the browser. Have you already tried the suggestions in the prompt? If you haven't then please try the following:

• Clear cache & cookies from Chrome

If that still doesn't work then please uninstall and reinstall 1Password in the browser:

1. How to remove 1Password from your browser
2. Reinstall 1Password for Chrome

Let me know if you still see the same message after trying these steps. 🙂

-Dave