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TomWolsky's avatar
TomWolsky
New Contributor
2 years ago

1P for Safari is failing again

Whenever I click on it I'm having to enter the 1P unlock code even though the application is open and unlocked. After I enter the password, a 1P Safari page opens. I thought this had been put to rest, but it seems to have regressed.

1Password Version: 81026021
Extension Version: 2.21.0
OS Version: 14.4
Browser: Safari

browser extension
  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey TomWolsky,

    It sounds like 1Password in your browser might be having a hard time connecting to your 1Password app. If you follow the steps below does 1Password in Safari remain locked?

    1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
    2. Quit your browser by right clicking its icon in the Dock and selecting "Quit".
    3. Open and unlock 1Password.
    4. Open your browser and test to see if 1Password for Safari is unlocked?

    Let us know how you get on!

  • David_Z's avatar
    David_Z
    New Contributor
    2 years ago

    I have a similar problem but the behavior is yet more degraded. clicking the Safari icon brings up a screen that says “Open 1Password.” clicking that message brings up a screen that says “Open 1Password.” 1Password is open on the desktop, however.

    MacOS 14.4
    1Password 81026038
    Browser Safari
    2.20.0

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    12 months ago

    Hey cortig,

    It sounds like you may be facing an issue we have recently bumped into; the nature of the Nightly version is that it has a more frequent update schedule for testing purposes. Meanwhile, for 1Password in the browser to connect with the desktop app, it will need to verify the version of the desktop app. However, the connection is being dropped if it detects a version change of the desktop app.

    If it is becoming too problematic I would suggest returning to the stable version of 1Password until this is resolved, here's how: Stop using 1Password beta releases.

    David_Z I'm sorry for the trouble, do the previous steps I shared get things back on track for you?

    ref: dev/core/core#27066

  • TomWolsky's avatar
    TomWolsky
    New Contributor
    2 years ago

    Thanks Steph. I had to do a system reinstall for another issue. After that it was working correctly. I wonder what suddenly triggers this behavior.

  • 1P_Evon's avatar
    1P_Evon
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey TomWolsky, thank you for your reply. I'm glad to hear that 1Password is now working as expected.

    It would be difficult to determine what exactly happened with 1Password for Safari on your setup without troubleshooting. If the issue happens again, please don't hesitate to contact us. We're happy to help. 🙂

    -Evon

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    r8ders2k, thank you for the update.

    Please let us know if there is anything else we can help with at all and have a great weekend!

  • cortig's avatar
    cortig
    Occasional Contributor
    2 years ago

    I see this frequently after a nightly update of 1Password: The connection between the app and the Safari extension seems to be severed until I follow the same steps @steph.giles posted.
    A bit annoying……