Can’t logout of Microsoft account in order to login to another one
In addition to a couple of other 1Password accounts, I’ve got an enterprise-managed 1Password account configured in 1Password.
In order to unlock my enterprise vault, I have to login to Microsoft as you can see here:
However, after I tap the button to login to Microsoft, I get the following screen in 1Password’s in-app browser:
Seems I was logged into another Microsoft account at some point but now I cannot logout of it in order to gain access to my corporate account. Of course Microsoft doesn’t provide a logout link on that page and I can find no way of flushing 1Password’s browser’s cache.
How can I get around this?
1Password Version: 8.10.24
Extension Version: Not Provided
OS Version: iOS 17.3.1
Browser: Safari
Comments
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Hello @fongd! 👋
I'm sorry that you're having trouble unlocking 1Password using Microsoft. So that I can better understand that cause of the message that you're seeing, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to
support+forum@1password.com.With your email please include:
- A link to this thread: https://1password.community/discussion/144476/can-t-logout-of-microsoft-account-in-order-to-login-to-another-one
- Your forum username:
fongd - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
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