Sling Log On Problem

BenBob

Very strange: In order to log into Sling, I have to first search for Sling TV in a search engine and then click on Sling which takes me to the main Sling page (sling.com). I then click the log in tab and log in as normal, filling the credentials from 1P.

However, if I go to 1P and click the log in from there, it will not work (Safari, Firefox, or Chrome) and with VPN turned off. It takes you to the log in page like normal - but when you fill in the credentials, it takes you to an error message as follows:

"Page Expired The page you are trying to access is no longer available. Copyright © 2003-2019. Ping Identity Corporation. All rights reserved."

In summary - the only way to log into Sling is to search for it or type sling.com into your browser - if you try to login using 1P directly, it gives you the above error message about the page no longer available.

What's going on here?

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1Password Version: 8.10.24
Extension Version: 2.20.0
OS Version: OS 14.3.1
Browser: All

steph.giles

Hey @BenBob

Can you let me know the exact website URL that is saved within your Sling login item in your 1Password so I can do some testing and best advise?

Thanks!

BenBob

Ok Steph, here you go. First is the link in my 1P, second is the link copied when I go to sling log in via sling.com (they look similar to me but there are some differences) - and further - I tried deleting my sling log in and then doing another save to 1P by going to the sling log in page and then when 1P asks if I want to save the credentials, I do. But it doesn't change the results - still the same - get the error message when logging in from 1 P but not when using the other method.

Thanks for the help

1) https://www.sling.com/sign-in?resumePath=/as/dBXSQ/resume/as/authorization.ping&allowInteraction=true&reauth=false&connectionId=aem_agentless_idp_client&REF=9D8A5E9AA71CDF52AFFF1EA04968761C3F175581500AB9FCBFB07DB8B83F&response_type=code&client_id=aem_agentless_idp_client&redirect_uri=https://ms.p.sling.com/sling-api/oauth-helper/alpha/auth-callback

2) https://www.sling.com/sign-in?resumePath=/as/nl2zk/resume/as/authorization.ping&allowInteraction=true&reauth=false&connectionId=aem_agentless_idp_client&REF=35FED2D19082EA9E3562C0D9572B7F62D4E09CF21F309ADD9E8D7377414D&response_type=code&client_id=aem_agentless_idp_client&redirect_uri=https://ms.p.sling.com/sling-api/oauth-helper/alpha/auth-callback

EvonG1P

Hello @BenBob, thank you for your reply.

I've tried testing the behaviour on my end but I'm not able to create an account due to region lock restrictions. May I ask if you're using the "Open & Fill" feature from the 1Password browser extension? Do you experience the same error message if you use the "Open & Fill" feature from the 1Password desktop app?

Do you experience the same behaviour if you change the website URL to https://www.sling.com/sign-in in your Sling Login item?

I look forward to hearing back from you.

-Evon

BenBob

Evon, I think you have fixed it! In answer to your first 2 questions in either case I experienced the issue using the "open & fill" feature. However when I changed the URL as you suggested - bingo! That worked! Thank You!

EvonG1P

@BenBob, you're very welcome! I'm glad to hear that worked. 🙂

Let us know if there's anything else we can help you.

-Evon