Issues with 6 digit security code PayPal requires generated by 1Password

tamimd67
tamimd67
Community Member
edited February 22 in 1Password in the Browser

Recently, I started having issues with the 6 digit security code that PayPal requires, that is generated by 1Password. Sometimes it works to physically copy over the number from 1password, but not always. Sometime I have to wait for the number to expire and try again.
It has always worked perfectly before. How do I get this corrected?

1Password Version: 1688
Extension Version: 2.20.0
OS Version: Windows 10 Pro 22H2
Browser: Chrome Version 121.0.6167.185

Comments

  • steph.giles
    steph.giles

    Hey @tamimd67,

    Is the case that the code is not filling correctly or is it filling fine but PayPal is not accepting it?

    If it is the latter, 2FA is highly reliant on your device's clock so my first suggestion would be to check the computer's clock and make sure it is as accurate as it can be, you can check with this website: https://time.is/.

    Let us know how you get on!

  • tamimd67
    tamimd67
    Community Member

    I checked and my clock was off by 49 seconds. Wow! I don't know what it has been synching with. This seems to have solved the problem. Thanks!

  • Trevor_1P
    Trevor_1P

    Hi @tamimd67 👋

    Thank you for the update! I'm happy to hear that resolved the issue. Let us know if you have any questions moving forward 🙂.

    -Trevor

This discussion has been closed.