1Password app and extension disconnecting

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System
System
in 1Password in the Browser
This discussion was created from comments split from: 1Password Safari Browser Extension is Locked.

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  • colacin
    colacin
    Community Member
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    I also have been experiencing this app / extension disconnect in Safari and Firefox (MacOS 14.3.1) The extension is also very laggy to offer a login to 1Password. It's been happening for a while now but I never had this happen previously in the years of using 1P. I'm on the standard update channel.

  • steph.giles
    steph.giles
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    Hey @colacin,

    I'm sorry for the trouble you are having with 1Password in the browser. I think it would be useful if we could take a closer look at some logs and what may be going wrong.

    I'd like to ask you to send over a console log from your browser as well as a diagnostics report:

    Please attach the reports to an email message addressed to support+forum@1password.com with a link to this thread.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!