2FA Autofill on JumpCloud

bnpluss
bnpluss
Community Member
edited February 27 in 1Password in the Browser

I've been having this issue for a while now. When autofilling the 2FA code on Jumpcloud, it adds a space, and therefore doesn't work (see screenshot of what happens).

I then have to delete the autofilled numbers, get a new 2FA code and paste it in manually.

Any ideas on how to fix this?

1Password Version: 8.10.24
Extension Version: 2.19.0
OS Version: macOS 14.3.1
Browser: Safari

Comments

  • steph.giles
    steph.giles

    Hey @bnpluss,

    I'm sorry for the 2FA issue you're experiencing on JumpCloud when using 1Password to fill.

    I can confirm we have an internal issue filed for this website, specifically dealing with filling the one-time password field. I've gone ahead and added you as an affected user for our development team to look into this further, and assess a possible improvement in future update of 1Password.

    Apologies for the disruption to your workflow, let us know if there is anything else we can help with in the meantime.

    ref: dev/core/core#19151

  • bnpluss
    bnpluss
    Community Member

    Thank you @steph.giles - I eagerly await a resolution to this, as this is a daily headache for me and many others on our team. Thanks again.

  • Dave_1P
    Dave_1P

    @bnpluss

    I'm sorry for the trouble that the issue is causing, hopefully it can be fixed soon. Thank you again for reporting the issue.

    -Dave

This discussion has been closed.