Poor Communication Feedback - Unconfirmed users on your account
Why are you sending the email "Unconfirmed users on your account" to every one of my users? I now get to detail with questions about something they have no reason to know about.
Why are you sending this email to me when I have no unconfirmed users?
Why are you wasting your customers time??
This communication is poorly done, doesn't seem well thought out, and leads me to wonder what other poorly thought out decisions are happening behind the scene. Just frustrating.
Look here's your users confusing this message with phishing: https://www.reddit.com/r/1Password/comments/1apz2w2/is_this_real_or_a_phishing_attempt/
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Comments
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I have the same question. I've received the warning a couple times now and every time I've double and triple-checked and have no unconfirmed users... but receiving the email is making me doubt myself and become anxious.
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To avoid sharing your account information here, can you send us an email to
support@1password.com
from your account's registered email address, so we can continue the conversation there? We cannot assist with such questions here in the community. It may have just been a message to allow you to remain informed.0 -
Your last comment was to reference another community regarding phishing. I understand your points and I have shared them internally for the staffs review.
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I also received it a couple of times, while 1Password could have easily checked that there are no unconfirmed users in my Family account.
And while I know about the marketing link (1password.co) I think it's very bad practice that 1Password uses this URL when communicating with customers.
PS: If this domain is indeed used for tracking, why do I get the mail more than once?
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