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Spunky51's avatar
Spunky51
New Contributor
12 months ago

Signing into 1Password in my MS Edge browser

Why does it now take me 3 or 4 tries to sign into 1Password in my browser, and then locks me out before the lockout time that I set? It's getting very annoying. Was never like this before.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Win10
Browser: Edge

browser extension
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    12 months ago

    Hello @Spunky511 👋

    I'm sorry that you're running into trouble when unlocking 1Password in your browser. When you try to sign in and the process fails, do you see an error message? If you do then can you tell me what that error message says?

    Can you also tell me if you have the 1Password desktop app installed? Or are you just using the browser extension?

    -Dave

  • Spunky51's avatar
    Spunky51
    New Contributor
    12 months ago

    Hi Dave, thanks for your response.
    No, I do not get an error message, it just acts like I entered the wrong password and puts me in an endless loop. I have both I think, but this is happening in my browser extension.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    12 months ago

    Spunky51

    Thank you for the reply. So that I can investigate this further, I'd like to ask you to send in a console log when reproducing the issue:

    Attach the file to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave