1Password in the Browser, both in Safari and Chrome never allow me to use Touch ID. And despite having 1Password app unlocked, it still will be locked in the browser, requiring my password. Other members of my family group also have this same issue. 1Password Version: 8.10.27 Extension Version: 2.20.0 OS Version: macOS 14.3.1 Browser: Safari, Arc, Chrome

Hello notnotjake! 👋 I'm sorry to hear that 1Password isn't working properly with your browser. Are you still able to unlock the desktop app using Touch ID? If you are then it sounds like communication between the 1Password extension in your browser and the 1Password for Mac app has broken down. To fix this please do the following: Close all open web browsers. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears. Double-click on 1Password from your Mac's Applications folder. Open your web browser. If that doesn't work, or if Touch ID isn't working for the desktop app either, then let me know and I can help further. 🙂 -Dave

This gets it to work, but it stops working again after a few hours/days. Eventually it always goes back to not working. The web extensions are laughably bad at this point. This has been going on for months. They either won't fill, wont' unlock, or just plain won't do anything (even clicking extension icon). It's so bad

notnotjake That definitely isn't right and I'd like to investigate this further so that we can get this resolved. The next time that the issue occurs, please send in the following: The extension console log (from the browser that currently isn't working): https://support.1password.com/cs/extension-console-log/ A diagnostics report: https://support.1password.com/diagnostics/ Attach both files to an email message addressed to support+forum@1password.com. With your email please include: A link to this thread: https://1password.community/discussion/144795/constantly-being-asked-to-unlock-with-password Your forum username: notnotjake Please do not post your diagnostic report to the forum. This is for your privacy and security. You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! -Dave

It's been working correctly since I made that post. I think there was an update that has seemed to make it work a lot better

notnotjake I'm happy that you're no longer seeing the issue. 🙂 -Dave

Constantly Being Asked to Unlock with Password

14 Replies

1P_Evon
1Password Team
2 years ago
You're welcome, mjyl. I've added a note to the internal work item that we have open with the development team to request that you be updated when the fix is released to the Beta channel.

-Evon

ref: dev/core/core#30517
ref: KTE-21319-333
mjyl
New Contributor
2 years ago
1P_Evon - I've had no issue after following 1P_Tommy's instructions. Q: Will I be notified when this issue has been addressed and fixed in the beta version?

Thanks!
1P_Evon
1Password Team
2 years ago
mjyl, I see my colleague replied to your email. I appreciate the time you took to write in.

notnotjake, I'm glad to hear 1Password is now working as expected. Yes, you're correct. If 1Password for Safari is not in the /Applications folder, app integration won't work.

Let me know if there's anything else I can assist you with.

-Evon
mjyl
New Contributor
2 years ago
Done. And coincidentally, it happened again.
My support ticket is KTE-21319-333. Thanks for helping.
notnotjake
Frequent Contributor
2 years ago
I had 1Password for Safari installed at ~/Applications/Safari Extensions/
It's now working again after:
* Uninstalling with https://formulae.brew.sh/cask/appcleaner
* Reinstalling at /Applications

I think perhaps 1Password and 1Password for Safari need to be kept in system Applications folder and that's why they weren't talking to each other or using biometrics?
1P_Tommy
Moderator
2 years ago
mjyl

Several users have reported the trouble has been resolved in the betas. If you'd like the team to look into your case in more detail, please use the following steps to create a diagnostic report.

Open 1Password.

Press Command and comma (Control and comma on Windows). The 1Password Preferences/Settings will open.

Select Advanced.

Select Send Diagnostics.

Select Reveal to locate the report in your Downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

Your forum username: mjyl

A link to this thread: https://1password.community/discussion/comment/713316/#Comment_713316

Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
mjyl
New Contributor
2 years ago
I'm having a similar problem with the 1password 8 mac app asking me to enter my 1 password at least 1 time a day despite setting the security settings to unlock with touch id and require a password every 2 weeks. When I do have to enter the password again, I immediately check the settings and somehow the setting to unlock with touch id has been deselected.
1P_Tommy
Moderator
2 years ago
notnotjake

Can you check to ensure biometrics are enabled? Several users have experienced an issue where it (biometrics) had been disabled. I'm curious if you're in the same situation.
notnotjake
Frequent Contributor
2 years ago
I am now seeing this issue again. In the browser extension (safari) it says: "Status: Problems Connecting. Make sure the 1Password app is unlocked". The 1Password App is unlocked, but I am still having issues. Anytime I use 1P in Safari, it is asking for my password instead of using biometrics.
1P_Dave
Moderator
2 years ago
notnotjake

I'm happy that you're no longer seeing the issue. 🙂

-Dave