How do you deal with accounts that were suspended with SCIM bridge and then reactivated?

michelles
michelles
Community Member
edited March 13 in SCIM Bridge

We had a questionable email compromise situation, and we blocked sign-in from multiple users. This then suspended 1Password. We unblocked sign-in, and it reactivated the account, but the users were unable to sign back in. The user does not have any devices associated and a recovery does not work. This is impacting our business. I did open a case but also looking to see if I can get a fast response here on what steps to take.

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Comments

  • hemal.g_1p
    hemal.g_1p
    1Password Alumni

    Hi @michelles

    We are extremely sorry for the delayed response and the inconvenience you experienced.
    Are you still facing the problem?