Why does second sign in window appear?

wdl0355
wdl0355
Community Member
edited March 14 in 1Password in the Browser

After signing into 1Password and clicking on a website I want to open, I often get a second sign in window asking for the same sign in information. See attached image of second sign in window that appears. Is that supposed to happen?

1Password Version: 8.10.28
Extension Version: Not Provided
OS Version: mac OS 14.1.2
Browser: Not Provided

Comments

  • ag_tommy
    ag_tommy
    edited March 15

    @wdl0355

    I'd recommend updating macOS when possible. Back to your question, it sounds as if there is a disconnect in what we call the shared lock state. Try the following.

    1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select Quit.
    2. Quit your browser.
    3. Open 1Password and unlock.
    4. Open your browser.
  • wdl0355
    wdl0355
    Community Member

    That did the trick. Thanks for your helpful and prompt reply.

  • ag_tommy
    ag_tommy

    You're most welcome.

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