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greg30577's avatar
greg30577
New Contributor
12 months ago

Cannot obtain 1Password Extension for Safari

Using IP 8 on a Mac. Group license if that makes a difference. Have been at this for almost two hours. Cannot find a way to get the 1P extension for MacOS Safari. Going through the 1P app, going through various web pages, going through previous answers here I am taken to https://apps.apple.com/us/app/1password-for-safari/id1569813296?mt=12 which takes me to the Mac App Store. I am instructed to Turn on 1Password in Safari Preferences. BUT THERE IS NO 1PASSWORD IN SAFARI PREFERENCES > EXTENSIONS. I have restarted Mac twice.
Note: through the 1P app > Settings > Browser > Connect to additional browsers > Add Browser. I go to Safari and get this message: That application didn't work. The selected application was signed in an unsupported way or my be missing a required identifier.

1Password Version: 8.10.28
Extension Version: not present
OS Version: MacOS 12.7.3
Browser: Safari 17.3.1

browser extension
  • greg30577's avatar
    greg30577
    New Contributor
    12 months ago

    That fixed it. Thank you very much. Plan to move to Venture soon.

  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    12 months ago

    Hi greg30577

    It looks like you're running macOS Monterey, and sometimes the Safari extension doesn't appear correctly because of something happening in that operating system. Try the following:

    1. Open and unlock the main 1Password app.
    2. Click the Help menu > Troubleshooting > Fix Missing Safari Extension.

    Then, 1Password should appear in Safari preferences. This is something that got fixed in macOS Ventura so if you can upgrade macOS to a more current version, I'd definitely recommend it.

    Give that a try and let me know how you get on. I'll be here if you need further help. :)

    — Grey