Individual Account Joining Family Account

emsnba

My wife has an individual account, and when I sent her an invite to join our Family account, the only option presented to her is "Create your account". How does she use her existing account and passwords to join the Family account without starting over?

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1Password Version:_v8.10.28
_Extension Version:_v2.21.0
_OS Version: Not Provided
_Browser:_Chrome

ag_tommy

@emsnba

If they have a previous account, they must create a new account under the family umbrella and then move the data from the first account to the second one. Finally, they'll discard or cancel the old account. There is no process for adding or bringing an account under the family umbrella. They'll need to accept the invite and go through the account creation process from your invite.

Move and copy items

emsnba

Thanks. Is there an automated way to "move the data from the first account to the second one" or is it simply manually copying each log in?

Tertius3

@emsnba Install the desktop app. With the desktop app, you can sign in to both accounts at the same time, and you will see all vaults of all signed in accounts. Now you can just select all entries of one vault of the old account and bulk copy all selected entry to a vault of your new account.

ag_tommy

Thanks @Tertius3

Please give those steps a try @emsnba We'll be here if you have questions.

The following may help. Try the select all option. Typically, that is select one item in the middle column and then press Command A and then Right-click and select move. Control A would be for Windows.

Move and copy items

➕ How to add your 1Password account to the apps

Sign out of 1Password to sign out of the older account.

emsnba

Thank you, those recommendations worked.

GreyM1P

@emsnba – On Tommy's behalf, you're welcome! :)