Autofill not working in Healow patient portal

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jaotto1172
jaotto1172
Community Member
in 1Password in the Browser

I am unable to autofill in the Healow patient portal (used, in my case, by Arizona Endocrinology Center).

The login URL is: https://mycw11.eclinicalweb.com/portal345/jsp/100mp/login_otp.jsp

Problems:

  • The site has a radio button with two options: Using Credentials; Using Mobile Phone. To sign in successfully I need to hit the Using Mobile Phone button.
  • Autofill does not fill the fields under either radio button option.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser: Not Provided

Comments

  • jaotto1172
    jaotto1172
    Community Member
    Options

    1Password Version: 1Password for Mac 8.10.30 (81030011)
    Extension Version: 1Password Beta – Password Manager 2.22.1
    OS Version: MacOS Sonoma 14.4.1
    Chrome Version: 123.0.6312.87 (Official Build) (arm64)

  • EvonG1P
    EvonG1P
    Options

    Hello @jaotto1172, thank you for writing in. I'm sorry to hear about the problems you're running into with 1Password.

    I did some testing on my end but haven't been able to reproduce the same behaviour. I was able to autofill on this website using both options.

    What steps did you take when using 1Password to autofill? Does the autofill menu (Inline menu) appear below the fields?

    -Evon