Reviving: 1P~ discussion/125140/where-is-the-desktop-icon-for-version-8-4-0

SscoootzZ
SscoootzZ
Community Member
in Windows

On Windows 10 v22H2. I did have, at one point, a program icon in my app drawer and had pinned it to my Taskbar. I no longer enjoy that convenience and the browser hook doesn't 100% call the executable (Brave:chromium) browser. Was presuming that it was a random occurrence when WIN updated recently. However, issues persist. I tried just a reinstall (overwrite); still find no icon and spotty program hooks. Program performs otherwise as expected and appears to be syncing, etc, just fine.

Please feel free to ask for whatev other background info will be helpful re: my query. Many thanks in advance for insights and headscratches...

Scott

1Password Version: 1Password for Windows 8.10.28 (81028034)
Extension Version: 2.22.1
OS Version: WIN 10 v22H2
Browser: Brave (chromium)

Comments

  • Dave_1P
    Dave_1P

    Hello @SscoootzZ! 👋

    Thank you for reaching out. Are you referring to this icon:

    image

    If you're referring to a different icon then could you post a screenshot of where you're expecting to see 1Password? Do you see 1Password when you click on the Windows menu and then type "1Password" (without quotations)?

    If I misunderstood the situation then please let me know.

    -Dave

  • SscoootzZ
    SscoootzZ
    Community Member







    Hi Dave,

    Thanks for checking in on this. You've got my query dialed in correctly. I'll attach these screenshots with brief context, to shed additional light on my query. The odd install issues persist, however. Clarification: I performed reinstall after noticing that the browser extension did not call the desktop app; the DT app did not execute. When I looked for the DT app, it appeared to be missing from the system (based on my non-guru assessments; shown in pics). After a brief search, it appeared to be uninstalled/missing from my system. Clarification: I installed from the 1P website verified URL. Additionally, I'm ready and willing to produce any log files which may help. Please excuse the lengthy reply, and thanks again for your input!
    [For product satisfaction metrics: We love, love, love this PWMGR & pump it up to all who'll listen!!]

    1. WIN KEY/WIN MENU — Search for "1Password;" — pic shows the WIN button/menu showed no 1Password in the search, even now, after I've reinstalled.
    2. WIN KEY/WIN START MENU — Missing Start icon — pic shows a blank space where the 1P DT app icon was previously user-arranged. After the DT app reinstall, the icon is still not present.
    3. WIN KEY/WIN START MENU — Missing Start icon — pic shows no DT app icon and also no notification re: "New" installations (admittedly could be since I didn't perform an uninstall 1st).
    4. WIN SYSTEM TRAY — Active app icon present — pic shows that the active app icon is enabled after reinstall; was not visible in systray prior to reinstall.
    5. C:\Program Files\ — no executable folder — pic shows no install folder for 1P; (understood, I think, that the app installs in User folder vs the "old way").
    6. C:\Program Files (x86)\ — no executable folder — pic shows no install folder for 1P; same understanding re: install behaviors).
    7. User AppData\Local\ executable folder present — pic shows 1P installed in User\Local; logfile available on request.

    Thanks for reading and certainly thanks for your insights. I hope this additional info helps clarify my query. Please feel free to let me know any additional detailed info you may need to address it, eg-newest install log.

    Kind regards,
    Scott

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