An error has occurred while generating the Masked Email (FastMail Integration)

MathiasSven
MathiasSven
Community Member
in 1Password in the Browser

There was previously a discussion around this topic, but it has since been locked, and the solutions provided there didn't seem to resolve the issue for me. I just got the integration up and haven't been able to use it yet:

This is the console output of the extension:

23:04:13.239 background.js:2 📤 Sending <NmOfflineStatus> message to native core <1692226514>
23:04:13.241 background.js:2 📥 Received message <NmOfflineStatus> from native core <1692226514>
23:04:13.402 background.js:2 Could not generate new access token.
rle @ background.js:2
await in rle (async)
get @ background.js:2
(anonymous) @ background.js:2
await in (anonymous) (async)
Jue @ background.js:2
ale @ background.js:2
await in ale (async)
start-email-alias-session @ background.js:2
Lle @ background.js:2
r @ background.js:2
23:04:13.539 background.js:2 Could not generate new access token.
rle @ background.js:2
await in rle (async)
get @ background.js:2
(anonymous) @ background.js:2
await in (anonymous) (async)
Jue @ background.js:2
ale @ background.js:2
await in ale (async)
generate-email-alias @ background.js:2
Lle @ background.js:2
r @ background.js:2

1Password Version: 8.10.27
Extension Version: 2.22.1
OS Version: Linux 6.7.9
Browser: Chrome

Comments

  • Dave_1P
    Dave_1P

    Hello @MathiasSven! 👋

    I'm sorry that you're unable to generate a masked email alias. We've received a few different reports of folks running into this issue and our developers are investigating. As a first step can you try the following:

    1. Log in to your 1Password account on 1Password.com (in the browser, not the app).
    2. Click Integrations in the sidebar.
    3. For the Fastmail integration, do you see any error messages?

    I look forward to hearing from you.

    -Dave

    ref: dev/b5/b5#25265

  • MathiasSven
    MathiasSven
    Community Member
    edited April 8

    Hello! 👋

    It seems the problem is there as well, I am getting "Error: Unable to fetch access token" in the integrations tab

    Edit:

    Also in case it is relevant, this is how the integration looks inside FastMail:

  • Dave_1P
    Dave_1P

    @MathiasSven

    Thank you for the reply. A few folks have reported success with the following steps:

    1. Sign into your Fastmail account at Fastmail.com.
    2. Click your account name in the top-left corner of the page, then Settings, then click Masked Email in the left-hand column.
    3. At the bottom of the page, click "Review Access" beside 1Password, provide your Fastmail password to unlock the Settings page, then remove 1Password's access to Fastmail.
    4. Sign into 1Password at 1Password.com, click "Integrations" in the right-hand column, and then click Fastmail.
    5. Click Deactivate Fastmail, and provide your 1Password account password to confirm that action.
    6. Re-establish the connection between 1Password and Fastmail using the steps found here: Use 1Password to create and manage Masked Emails in Fastmail

    If that doesn't work then let me know and I'll add you to the internal tracking item of the issue that our developers have open to create a permanent fix for the issue.

    -Dave

  • MathiasSven
    MathiasSven
    Community Member

    @Dave_1P

    Unfortunately, after following the steps and removing both the integration in 1pass and access in fastmail, following the 6th step, when I go back to the integrations tab I still end up with the same error showing up "Error: Unable to fetch access token". I have also tried setting up the integration from within fastmail, but the result is the same.

  • Dave_1P
    Dave_1P

    @MathiasSven

    I'm sorry that the steps didn't help. So that I can confirm that you're affected by the known issue, I'd like to ask you to send in a new console log when reproducing the issue:

    Attach the file to an email message addressed to support+forum@1password.com. Please make sure to use the email address associated with your 1Password account.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • MathiasSven
    MathiasSven
    Community Member

    I have sent an email with the requested information, here is the Support ID number: RME-31719-894.

  • Dave_1P
    Dave_1P

    @MathiasSven

    Thank you for the Support ID. One of my colleagues will send you a reply via email as soon as possible, please continue the conversation there.

    -Dave

    ref: RME-31719-894

This discussion has been closed.